Fastengineparts.com does everything in its power to ensure that you get the high-quality part you asked for quickly and conveniently. We also strive to make your shopping experience as hassle-free as possible by offering options for making returns by return shipping.

General Guidelines
Parts Damaged in Shipping, Parts Received Defective and Parts Sent in Error
Return Direct to Fastengineparts.com

Return Policies

General Guidelines

• It is necessary to call Fastengineparts.com to get authorization for a return.

• A restocking fee of 15% will be charged on all returns.

• On all returns we will send an email to the original purchaser verifying the return and credit amount.

• Fastengineparts.com will only apply credit to the credit card originally used for the purchase. We will not give retail store credit.

• Exact replacements can only be given for a defective part you received, a warranty part still under full coverage, a part damaged in shipping or a part sent in error.

• We will not ship a replacement part before receiving the returned part.

• We will not accept C.O.D. deliveries for shipped returns.

• We will not accept returns on any custom-made part.

• Items incorrectly shipped to Fastengineparts.com will be returned to the customer at the customerís expense.

• Any part returned will be subject to inspection to determine refund amount for merchandise and shipping costs. This amount may be less than original payment based on condition of return.

Parts Damaged in Shipping, Warranty Parts, Parts Received Defective and Parts Sent In Error.
If you have been inconvenienced by a part that was damaged in shipping, received defective or sent in error:

• We will provide a replacement or refund for any such item returned within 30 days of the original ship date.

• Any defective part you receive is covered under our warranty program. Please go to our Warranty page to review our policies and determine coverage.

• If you choose a refund for the part, we will refund your shipping and handling expenses for a part sent to you in error, received defective or damaged in shipping. This refund will be automatically credited upon receipt and inspection of the part. If only a portion of your order is returned, the refund for shipping costs will be prorated.

• If you choose to exchange the part for a duplicate, you will not be responsible for the shipping and handling charges on the replacement part. Shipping and handling charges on the original part will be applied to the replacement; they will not be refunded. Exchanges for unlike parts require a refund and new purchase.

• We will also pay for return shipping to Fastengineparts.com for a part sent to you in error, received defective or damaged in shipping. If you believe you qualify and want Fastengineparts.com to pay for return shipping, you must email us at returns@fastengineparts.com or call us at 800-792-9984 before attempting to return the part. C.O.D. shipments will not be accepted.

• If you indicate "Exchange (EX)" (exact same item) on a shipped return, a replacement order will be automatically generated to ship to the address of the original order.

• If you indicate "Exchange" (exact same item) on a store return, the part can be fulfilled in the store if in stock. Otherwise, a replacement order will be automatically generated to ship to the address of the original order.

Return Direct to Fastengineparts.com
Please read the following procedures prior to shipping the part back to Fastengineparts.com.

1. Merchandise (non-warranty) must be in original condition when returned to us. Include all original material sent with the merchandise.

2. Return the product in the original manufacturerís box and/or packaging. Repack the part in the original shipping box with the original packing materials and any materials sent with the merchandise. Substitute comparable shipping materials if necessary.

3. Return a copy of the invoice for the part you are returning.

4. Remove or mark through all old shipping labels on the outside of the box.

5. All returns must be sent prepaid; no C.O.D. shipments will be accepted. Please insure the shipment for the full value to protect against loss.

6. Upon receipt and inspection of merchandise, Fastengineparts.com will provide a refund, as appropriate, and a receipt will be emailed to you. Any merchandise credit will include sales tax. Shipping and handling costs will also be refunded at that time, if applicable.